Refund policy

At Haven Charm Co., we believe baking is equal parts precision, creativity, patience, and joy. A well-shaped cake, a carefully rolled pastry, or a beautifully piped decoration often begins with the right tool in hand. We therefore take care in presenting and preparing our rolling pins, cake molds, piping bags, and other baking accessories for shipment.

This Return and Refund Policy explains the circumstances under which products purchased through https://www.havencharmco.world/ may be returned, exchanged, or refunded.

Haven Charm Co. is operated by CFE AUTOMOTIVE LLC, located in Doral, Florida.

1. Our Return Commitment

We want customers to feel confident when ordering baking tools from us. If a product arrives damaged, defective, materially different from what was ordered, or otherwise qualifies under this policy, we will review the situation and work toward an appropriate resolution.

For eligible ordinary returns, customers may request a return within 30 calendar days after delivery.

The return period begins when the package is shown as delivered or otherwise received by the customer.

2. Conditions for an Eligible Return

Returned merchandise should generally meet the following requirements:

  • The product was purchased directly from our website;
  • The return request is submitted within the applicable return period;
  • The product has not been materially used;
  • The item has not been intentionally damaged;
  • The product has not been permanently altered;
  • The item is returned in reasonably resalable condition;
  • Original packaging is included when reasonably available; and
  • Sufficient order information is provided for us to identify the purchase.

Because our products are intended for food preparation and baking, customers should inspect products before using them with food, ingredients, dough, frosting, batter, or other consumable materials.

3. Baking and Food-Contact Products

Rolling pins, cake molds, piping bags, and similar products may come into direct or indirect contact with food.

For hygiene and safety reasons, a product that has been substantially used with food ingredients may not qualify for an ordinary change-of-mind return.

For example, a piping bag that has been filled with frosting, a cake mold that has been used to bake a cake, or a rolling pin that has been used with dough may be ineligible for return unless the product is defective or another legal remedy applies.

Customers should therefore inspect the item carefully upon delivery and before use.

4. Damaged Products

If your package arrives visibly damaged, please inspect the contents as soon as practical.

If a product is damaged in transit, please contact us promptly at:

[email protected]

Please provide:

  • Your order number;
  • Name used on the order;
  • Description of the damage;
  • Photographs of the damaged item;
  • Photographs of the external shipping packaging, where available; and
  • Any relevant shipping information.

Photographs can be especially helpful when evaluating damage to cake molds, rolling pins, piping bags, or other products.

5. Defective Products

A product may be considered defective where it contains a material manufacturing problem that prevents it from functioning as reasonably expected.

Examples may include:

  • A cake mold with a material structural defect;
  • A rolling pin with a significant manufacturing flaw;
  • A piping bag that is materially defective before ordinary use;
  • A product that arrives broken or unusable; or
  • A product that materially differs from its advertised characteristics.

Normal cosmetic variations, minor manufacturing differences, or characteristics clearly disclosed in the product description may not constitute defects.

6. Incorrect Products

If you receive a product different from what you ordered, please contact us before returning it.

We will review the order and, where appropriate, arrange a replacement, refund, return, or another reasonable resolution.

Please retain the incorrect item and its packaging until we provide further instructions.

7. How to Request a Return

To request a return, email:

[email protected]

Please include:

  1. Full name;
  2. Order number;
  3. Product name;
  4. Date of purchase;
  5. Reason for the return;
  6. Description of the product's condition; and
  7. Photographs when the return involves damage, defect, or incorrect merchandise.

We may provide return instructions after reviewing the request.

Customers should not automatically ship merchandise to the return address before receiving return instructions, because the appropriate handling process may vary depending on the reason for the return.

8. Return Address

Approved returns may be directed to:

CFE AUTOMOTIVE LLC
8442 NW 114th Ct.
Doral, FL 33178
United States

The customer should use the return address and instructions specifically provided for the approved return.

9. Return Shipping Costs

For a return based solely on personal preference, change of mind, ordering the wrong size or type, or another reason unrelated to a product defect or fulfillment error, the customer may be responsible for return shipping costs.

Where a product is confirmed to be defective, damaged upon arrival, or incorrectly supplied, we may provide an appropriate return-shipping solution or otherwise reimburse eligible return shipping expenses as appropriate.

10. Refund Processing

Once an approved returned item has been received and inspected, we will determine whether the requested refund qualifies under this policy.

Approved refunds will generally be sent to the original payment method.

The time required for the refund to appear in a customer's account may depend on the payment processor, bank, credit-card company, or other financial institution.

A refund initiated by us does not necessarily appear instantly in the customer's account.

11. Partial Refunds

In appropriate circumstances, we may offer a partial refund rather than require a full return.

This may occur where:

  • A product has a minor cosmetic imperfection;
  • Packaging is damaged but the product remains usable;
  • A minor issue does not substantially affect functionality; or
  • Another mutually reasonable adjustment is appropriate.

A partial refund is discretionary and will depend on the particular circumstances.

12. Exchanges

Where inventory permits, eligible products may be exchanged for another item.

If the requested replacement is unavailable, we may offer:

  • A refund;
  • Store credit, where applicable;
  • An alternative product; or
  • Another reasonable resolution.

13. Non-Returnable or Restricted Returns

A return may be declined when a product:

  • Has been substantially used;
  • Has been used with food, batter, dough, frosting, or other consumable materials;
  • Has been washed or altered in a manner that materially changes its condition;
  • Has been intentionally damaged;
  • Has been cut, modified, or permanently changed;
  • Is missing essential components;
  • Is returned outside the applicable return period without an approved exception; or
  • Was not purchased through our website.

These restrictions do not override rights or remedies that cannot legally be excluded.

14. Refused or Undeliverable Packages

If an order is returned to us because of:

  • An incorrect address;
  • An incomplete address;
  • Refusal of delivery;
  • Repeated failed delivery attempts; or
  • Another circumstance attributable to the customer,

we may contact the customer regarding reshipment or refund options.

Additional shipping charges may apply if the customer requests reshipment.

15. Order Cancellation

If you need to cancel an order, contact us as quickly as possible.

We will attempt to honor cancellation requests received before fulfillment or shipment. However, once an order has entered processing, packing, or shipment, cancellation may no longer be possible.

In that circumstance, the customer may need to use the applicable return procedure.

16. Policy Exceptions

We understand that individual circumstances can vary. We may consider reasonable exceptions when appropriate.

An exception granted in one situation does not automatically establish a permanent entitlement to an exception in another situation.

17. Contact for Returns and Refunds

CFE AUTOMOTIVE LLC
8442 NW 114th Ct.
Doral, FL 33178
United States

Contact: NIJEL MAURICE MAGLALANG
Email: [email protected]