Shipping policy

At Haven Charm Co., we understand that baking projects often have their own rhythm. A rolling pin may be needed for a weekend pastry project, a cake mold may be ordered for a celebration, and piping bags may be needed when the finishing touches matter most. We therefore aim to make our shipping terms simple and transparent.

1. Shipping Charges

We offer:

Free Shipping

Orders that meet the applicable free-shipping requirements receive free shipping.

Orders Under $10

Orders with a merchandise subtotal below $10.00 will incur a $5.99 shipping charge.

Applicable shipping charges will be displayed during checkout before the customer completes the purchase.

2. Order Processing

Orders are generally processed after successful payment authorization.

Processing time can vary depending on:

  • Order volume;
  • Inventory availability;
  • Payment verification;
  • Holidays;
  • Weekends;
  • Warehouse or fulfillment schedules;
  • Technical issues; and
  • Circumstances beyond our reasonable control.

Order processing and carrier transit are separate stages.

3. Delivery Estimates

Any delivery timeframe displayed on the website or communicated after purchase is an estimate unless expressly identified as guaranteed.

Actual delivery may be affected by:

  • Carrier delays;
  • Weather;
  • Traffic;
  • Holidays;
  • Regional disruptions;
  • Incorrect addresses;
  • Delivery restrictions;
  • High shipping volumes;
  • Natural events; or
  • Other circumstances outside our reasonable control.

4. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

Please carefully verify:

  • Recipient name;
  • Street address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code; and
  • Other relevant delivery information.

If you identify an error after placing your order, contact:

[email protected]

We will attempt to help if the order has not yet entered fulfillment.

However, once an order has shipped, we cannot guarantee that the address can be changed.

5. Tracking

Where available, tracking information may be provided after shipment.

Carrier tracking information is controlled by the carrier and may not update immediately at every stage of transit.

6. Delayed Shipments

If a shipment is delayed, customers may contact us for assistance.

We may review the available tracking information and, where appropriate, help communicate with the carrier.

A delivery estimate is not a guarantee of a specific arrival date.

7. Packages Marked Delivered

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

  • Your front door or designated delivery location;
  • Mailroom;
  • Building reception;
  • Household members;
  • Neighbors where appropriate; and
  • Carrier delivery information.

You may also contact the carrier directly.

We will make reasonable efforts to assist with delivery issues.

8. Incorrect or Incomplete Addresses

If a package is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for additional shipping charges associated with reshipment.

If the customer does not request reshipment, the matter may be handled under our Return and Refund Policy.

9. Damaged Packages

Customers should inspect packages promptly after delivery.

If a cake mold arrives cracked, a rolling pin arrives damaged, or a package containing piping bags is materially damaged, contact us as soon as reasonably possible.

Please provide photographs of:

  • The affected product;
  • Exterior packaging;
  • Shipping label; and
  • Visible damage.

These materials can help us determine whether the damage occurred during shipment.

10. Multiple Shipments

For operational reasons, products in one order may occasionally be shipped separately.

A split shipment does not automatically result in an additional shipping fee where the original order qualified for free shipping.

11. Shipping Restrictions

Certain destinations may be unavailable depending on carrier coverage, legal restrictions, logistical considerations, or other operational circumstances.

We reserve the right to decline or delay shipment where fulfillment is not reasonably possible.

12. International Orders

Unless specifically stated on the website, our standard shipping terms are intended primarily for domestic United States orders.

Where international shipping is offered, additional taxes, duties, customs fees, or other governmental charges may apply to the customer unless otherwise stated at checkout.

13. Shipping and Food Safety

Shipping conditions may affect certain products.

Customers should inspect all baking tools upon arrival before using them for food preparation.

If a product appears cracked, broken, contaminated, severely deformed, or otherwise unsuitable for food use, discontinue use and contact us.

14. Shipping Contact

CFE AUTOMOTIVE LLC
8442 NW 114th Ct.
Doral, FL 33178
United States

NIJEL MAURICE MAGLALANG
[email protected]